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Delivery & Returns

Delivery Costs & Times

We offer a FREE standard service for UK MAINLAND* customers with delivery expected within 3-5 working days, Monday to Saturday. *Excludes Northern Ireland and UK Offshore. Express Delivery is also available at an additional charge outside of promotio

Which countries do you deliver to?

We currently deliver to the UK only. As a small artisanal business, we have found it difficult to secure EU deliveries at a cost that isn't too high for our customers. So, for now, we have stopped delivering to the EU. We hope to resume this service

What time do I need to place my order by for Next Day delivery?

Orders placed weekdays before 1pm will be dispatched the same day for next day delivery. Orders placed after 1pm are dispatched the following day. Orders placed on a Saturday or Sunday will not be processed until the next working day. Any orders due

When will I receive my order?

We offer a FREE standard service for UK MAINLAND* customers with delivery expected within 3-5 working days, Monday to Saturday. Express Delivery is also available at an additional charge. Once your order has been dispatched, you will be notified by e

What if I am unavailable to receive my delivery?

Our delivery partners will give you the option to approve for your parcel to be left in a safe place or with a neighbour. We recommend that you take personal receipt of your order whenever possible, as we are unable to accept responsibility for lost

How can I change my delivery address?

As our priority is to dispatch boosts to our customers as quickly as possible, we are unable to make changes to orders after they have been placed. This includes changes to delivery address, the item ordered or payment methods. If you realise your ad

I need to cancel my order

If you change your mind after placing your order, please tell us as soon as possible by leaving us a message through our chat or online contact form. We know you need your order fast, so if your product is already on its way to you and you're able, y

What if I try one of the powders in your range and don't like the taste?

MPowder foundational powders are functional in flavour to deliver the optimal Your tastebuds are as individual as you are. If you're having any issues with taste or flavour, please:. 1. Check out our community recipe page HERE. It's packed full of tr

What is your Returns Policy?

This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer then please contact them for their own returns and refund procedures. We hope you love our products, and

How do I return my order?

Preparing your return:. Visit our Returns Portal and submit a return request. Once approved, we will send you a prepaid label for you to return the items to us. Securely pack your unopened pouch(es) into the box they were delivered in (or similar) to

Do I pay for return postage?

Unless you have received a faulty or damaged pouch, we ask you to cover the cost of returning your order to us. We will deduct the cost of your return from your total refund amount where our pre-paid label is used. If you book a Royal Mail pick-up, t

My order is damaged or faulty

Please send a photograph of your order to us so that we can resolve the issue as quickly as possible. We will send you a replacement product or arrange a refund accordingly.

How much will I be refunded?

You will be refunded for the cost of the items you are returning, excluding delivery cost and, if you use our prepaid returns label, the return delivery cost. If you decide to part-return a subscription purchase, you will be charged the standard reta

When will I receive my refund?

Once we have received your return, we will send you an email confirming your refund has been processed. We will refund will be made to the original payment method used for your order. Please note, this can take up to 14 working days to process. If yo