MPowder logo
MPowder logo

All articles

Delivery & Returns

Articles

Delivery Costs & Times

We offer a FREE standard service for UK MAINLAND* customers delivered by Evri and expected within 3-5 working days, Monday to Saturday. *Excludes Northern Ireland. Express Delivery is also available at an additional charge, delivered by Royal Mail or

How do Pre-Orders work?

If you pre-order one of our products prior to it becoming available, we will first of all email you immediately with an estimated delivery timeframe. We will then be in touch with any further updates before your order ships.

Which countries do you deliver to?

We currently deliver to the UK only. As a small artisanal business, we have found it difficult to secure EU deliveries at a cost that isn't too high for our customers. So, for now, we have stopped delivering to the EU. We hope to resume this service

What time do I need to place my order by for Next Day delivery?

Orders placed before 1pm will be dispatched the same day for next day delivery. Orders placed after 1pm are dispatched the following day. Please select Express Delivery at checkout for Next Day delivery with DPD.

When will I receive my order?

Once your order has been dispatched, you will be notified by email with a tracking link from your chosen courier service, so that you can monitor the progress of your delivery. Our standard FREE delivery service delivers within 3-5 working days.

What if I am unavailable to receive my delivery?

Our delivery partners will give you the option to approve for your parcel to be left in a safe place or with a neighbour. We recommend that you take personal receipt of your order whenever possible, as we are unable to accept responsibility for lost

How can I change my delivery address?

As our priority is to dispatch boosts to our customers as quickly as possible, we are unable to make changes to orders after they have been placed. This includes changes to delivery address, the item ordered or payment methods. Unfortunately, we are

I need to cancel my order

Should you change your mind after placing your order, please notify us as soon as possible. If your product is already on it's way to you, you will need to return it to us upon receipt. If goods are returned in resale condition, we will then arrange

What if I try one of the powders in your range and don't like the taste?

We want to help you have the best experience of our products and love them as much as we do. But your tastebuds are as individual as you are. If you're having any issues with taste or flavour, please get in touch contact us so we can support you with

What is your Returns Policy?

We are happy to accept returns on all unopened products that are returned to us in a re-saleable condition, within 30 days of receipt. To be eligible for a refund, you must return the product in the same condition as you received it - unopened, with

How do I return my order?

Preparing your return:. How to send your package back to us:. There are two easy options:. We’ll then contact you by email to confirm your return has been received and refunded.

Do I pay for return postage?

Unless you have received a faulty or damaged pouch, we ask you to cover the cost of returning your order to us. We will deduct the cost of your return from your total refund amount where our pre-paid label is used. If you book a Royal Mail pick-up, t

My order is damaged or faulty

Please send a photograph of your order to us so that we can resolve the issue as quickly as possible. We will send you a replacement product or arrange a refund accordingly.

How much will I be refunded?

* You will be refunded for the cost of the items you are returning, excluding costs of delivery where paid for.

When will I receive my refund?

Once we have received your return, we will send you an email confirming your refund has been processed. We will refund will be made to the original payment method used for your order. Please note, this can take up to 14 working days to process. If yo