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How do I return my order?Updated 5 months ago

Preparing your return:

  1. Visit our Returns Portal and submit a return request

  2. Once approved, we will send you a prepaid label for you to return the items to us

  3. Securely pack your unopened pouch(es) into the box they were delivered in (or similar) to ensure they arrive back to us in perfect condition.   

  4. Send your package back to us using the prepaid return address label we’ll share with you. Please also remember to include the delivery note from your order so that we can identify your return easily.

How to send your package back to us:

There are two easy options:

  1. Drop it off at your nearest Royal Mail Delivery Office for free. To find your closest location, visit HERE.

  2. Book a Royal Mail pick-up direct from your home address, HERE.

We’ll then contact you by email to confirm your return has been received and refunded. Please note that, unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us. If you decide to part-return a subscription purchase, you will be charged the standard retail price for the units you choose to keep, rather than the discounted subscription price.

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