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Manage Your Subscription

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How do I set up an MPowder subscription?

Before placing your order, choose the frequency of your subscription on the product page. Your first delivery date sets the date for your future deliveries, which you can change easily in your account at any time after your first order.

How can I make changes to my subscription?

You can make the following changes to your subscription, at any time after the first delivery:. Simply login to ‘My Account’ with your email address. Please just use the email address you used to make your purchase.

When will my subscription be charged?

Your billing date is set by the date you first placed your subscription order. Hereafter you'll be automatically charged on this date each time your subscription is due to be sent out - either monthly or quarterly. If you change the date of a future

How can I change the date of my next delivery?

You can change the date of your next subscription easily in My Account:. 1. Log In to My Account with your email. 2. Select 'Next order date', then the date you would like to change to. Your next subscription delivery will be dispatched and charged o

How do I update my payment method?

You can change your payment details used for your subscription in My Account:. 1. Log In to My Account with your email. 2. Select 'Edit', next to the billing section, then click 'Confirm'. 3. You will receive an email with a secure link via email to

Can I change the blend I am subscribed to?

You can change the product you'll receive in your next subscription delivery, through My Account:. Your next subscription delivery will contain the blend you have chosen.

How do I change the address I want my next subscription to be delivered to?

To change the address for your next subscription delivery, please log in to My Account with your email address. Select 'Edit' next to 'Shipping information' where you will be able to change the address details for future subscription deliveries.

What if I want to cancel my subscription?

You can cancel your subscription in My Account up to 3 business days prior to your next dispatch date. At this point, your order is automatically picked and placed for delivery and can not be cancelled. To cancel, simply:. Your next subscription deli

Why can't I access my MPowder account?

You should not require a password to login through My Account. Enter the email address you used to purchase and you will receive an 4 digit code by SMS and email that you can enter to access your account.

I've got too much product - can I skip my next delivery?

If you don't need your next delivery of MPowder as scheduled, it's easy to skip a monthly or quarterly delivery.